Legal
Shipping Policy
Last updated: 26 July 2026 · Currently published in English only.
We ship across Europe, or you can pick up your order in person. Here's how delivery works.
1. Delivery options
When we follow up on your pre-order request, choose between:
- Ship to my address — delivered by post to the address you provide.
- Pick up in person — collected from a combined address, confirmed with you directly. Pickup is always free.
2. Shipping cost
Shipping cost is not calculated automatically. We confirm the delivery fee with you directly after reviewing your pre-order request, based on your location and the size of your order. You'll always know the cost before any payment is arranged.
3. Where we deliver
We ship to destinations across Europe. If you're unsure whether we deliver to your country, email contact@saboresaudade.com before submitting a request.
4. Coffee orders
Our coffee is roasted to order by our partner Torra in Portugal. Coffee orders begin shipping from mid-August 2026 — if you request coffee before then, we'll be in touch with an expected dispatch date.
5. Delivery time & risk
Delivery timing depends on destination and will be confirmed with your shipping quote. Risk of loss or damage passes to you once the goods are delivered to you or to a carrier you've arranged. If your order arrives damaged or doesn't turn up, contact us at contact@saboresaudade.com and we'll sort it out.